Frequently Asked Questions (FAQ) – Champions FutShirt
Welcome to our FAQ! Here you will find all the essential information about Champions FutShirt , our delivery policy, order tracking, guarantees and much more. If you still have any questions, our support team is ready to help!
1. Is FutShirt reliable?
Yes! FutShirt is a store specialized in selling football shirts, offering quality products with total security. Our website has SSL protection , ensuring a safe environment for your purchases.
We also use Shopify Payments , one of the most trusted payment systems in the world, which ensures the protection of your financial data. You can also check out our customer reviews on social media and on our website.
2. Do the products have a tracking code?
Yes! All FutShirt orders include a tracking code . As soon as your order is shipped, you will receive an email with the code to track the delivery in real time.
3. What is the delivery time?
Delivery time varies between 7 to 15 business days after order submission. Order processing takes 1 to 3 business days after payment confirmation.
In exceptional cases, such as periods of high order volume, holidays or customs inspections, the deadline may be extended, with a maximum guaranteed deadline of 60 working days .
4. What should I do if I don't receive the tracking code?
If within 7 business days after shipping you still have not received your tracking code, please contact our team by email at support@futshirt.eu , providing your order number. We will respond within 24 business hours .
5. Do the products have a warranty?
Yes! We guarantee exchange or refund for orders that have manufacturing defects or shipping errors . The deadline to request a return or exchange is up to 7 calendar days after receiving the product.
To start the process, contact our support and send photos or videos that prove the problem.
6. What should I do if my delivery is delayed?
Don't worry! We monitor all orders and are ready to help in any unforeseen circumstances. If your order is not delivered within 60 business days after shipping , we guarantee a full refund of the amount paid .
Our support team is always available to follow up on any situation involving delays or delivery problems.
7. Can I be taxed at European customs?
Although rare, customs fees may apply depending on the rules of the destination country. If this happens, please contact our support team so we can help you as best we can.
8. Where do the products come from?
We work with reliable and experienced suppliers, ensuring the best quality for our shirts. The products are original from Thailand and shipped directly from our distribution centers in China .
9. FutShirt – The Best of Football, Straight to You!
Our support team is ready to help! Please contact us at support@futshirt.eu , and we will respond as soon as possible.
Still need help?
If your question wasn't answered above or if you need more information, our team is ready to help!
Please contact us via our support page and we will be happy to assist you.
